What doctors, nurses and patients think about the NHS

Staff and patients tell Newsbeat about their experiences of the NHS this winter.

A&E at a hospital with ambulances

The NHS has been under the spotlight even more than usual over the Christmas period, with hospitals described as unsafe and overcrowded.

Doctors say patients are dying in corridors, and are asking for money for beds and staff.

Newsbeat asked for your experiences at hospitals and was inundated with responses.

They were raw - but gave positive as well as negative accounts.

'I don't know if I want to be a doctor any more'

Texts and voice messages from hospital workers said similar things, with "overworked" and "exhausted" common phrases.

One doctor, who wished to remain anonymous, said they'd sent their message "through tears" on the way home from a third 13-hour shift in a row.

"I'm sending this text after staying two-and-a-half hours late, after the whole team volunteered to stay and complete an overbooked theatre list of patients who had already been cancelled once during the last few weeks due to winter pressures," they wrote.

They put their tears down to guilt - "because I am examining my patients in inadequate areas, because they are losing their dignity" - as well as feeling selfish for wondering whether they're paid enough to deal with it all.

"We are people too. I shouldn't be driving home in tears because I am dreading tomorrow," they wrote. "The only thing that will help me get up and get me in the car are my patients."

'This is not an unusual story'

Laura says staff go home "exhausted and demoralised"

Laura, who has worked in the NHS for 15 years, said she's "seen the service decline steadily" - and working 13-hour shifts without a break is becoming "commonplace" in hospitals.

"It's impacting massively on patient care. Staff are overworked, they're trying to bridge the gap between underfunding, understaffing, and an increase in the population," she says.

"This altogether results in unsafe and unethical care."

A 22-year-old nurse in her final year of training, who wished to remain anonymous, also worries that patients are suffering.

"There's often staff off sick because of stress or other issues related to that, and the hospital can't really manage to fill shifts so patients aren't priority anymore," she said.

'Everyone we came into contact with... was absolutely fantastic'

James Chambers had a positive experience in hospital this Christmas, his brother says

On Christmas Day, James Chambers was rushed to hospital by air ambulance after a "massive cardiac arrest".

His brother Phil had nothing but positive words to say about the doctors and nurses that treated him.

"He was given a minus 50% chance of surviving," he said. James was recently discharged from hospital with a defibrillator.

"The level of care given by the medical professionals was absolutely exemplary," Phil added.

Ashley from Derby had similar things to say following a recent two-week stay in hospital.

"All of them treated me with respect and with the best care possible," he said. "Even on occasions when they were short on staff."

Mike, from Greater Manchester, said that despite issues with getting an ambulance to his house when his six-month-old daughter had issues breathing, the one doctor in charge of both the adult and child A&E wards "was lovely".

"The ambulance people were amazing, the nurses were amazing. The only thing that isn't amazing is the lack of these amazing people to look after us in our hour of need."

Listen to Newsbeat live at 12:45 and 17:45 every weekday on BBC Radio 1 and 1Xtra - if you miss us you can listen back here




Date: 12 January 2018 | Source: BBC

More UK News

Pharmacists warn of a 'surge' in shortage of common medicines

Patients in England are struggling to get hold of drugs such as painkillers and anti-depressants

Police plan dig in hunt for Mary Duncan missing 43 years

Detectives plan to excavate land in the search for a young mum who vanished almost 43 years ago, BBC..

Coventry council 'slowest to fill potholes'

Some councils aim to fill potholes within minutes but others take more than a day, new figures show..

Banksy artwork in Port Talbot sold for 'six-figure sum'

Season's Greetings will remain in Port Talbot for "two to three years" as it is bought by a gallery..

Wakefield, Grimsby, Plymouth win share of £20m culture fund

Five areas in England will benefit from a new Cultural Development Fund to boost local culture

'My son's severe asthma is very distressing'

Every three seconds in the UK, someone has an asthma attack which could be life-threatening, a chari..
View More

More Telford News

 MP's warning over Broseley's Broxit move

Broseley Town Council has been told it cannot choose to complete a "Broxit..

 Future Fit: A&E recommendation rubber stamped

Health officials have confirmed their choice of Royal Shrewsbury Hospital ..

 Row over key document in Shropshire's Future Fit discussions

A row has broken out over a key document in Shropshire's Future Fit discus..

 Four admit role in violent family fracas in Telford

The trial of seven men accused of leaving two people with serious injuries..

 There is no place for Future Fit says leader of Telford & Wrekin Council

The Leader of Telford & Wrekin Council is calling on health bosses to ..

 Former coronary care nurse takes top business role at UK medical supply firm

A former coronary care nurse has taken a top role with one of the UK’s lead..
View More

Telford Businesses

Calendar Countdown

Upcoming Events in Telford

19 Jan 2019

Saturday 19 January 7.30pm


Tickets £25

View Details

25 Jan 2019

Friday 25 January 7.30pm


£22.50

View Details

31 Jan 2019

Thursday 31 January 7.30pm


Tickets £23

Concession £21.50

View Details

09 Feb 2019

Saturday 9 February 7.30pm


Adult: £26.50

Concessions: £23.50

View Details
View More