Four airports found to be failing disabled passengers

Gatwick, Stansted and Birmingham all need improvement, while Manchester remains poor, a survey says.

Stansted airport
Stansted is one airport that needs to improve its access for disabled passengers, the CAA found

Four of the UK's 30 biggest airports are falling short in providing access for disabled travellers, the Civil Aviation Authority has said.

Bottom of the list is Manchester, rated as "poor" for the second year running.

Birmingham and London Stansted airports are also in need of improvement, the CAA said.

London Gatwick airport, criticised by BBC journalist and wheelchair user Frank Gardner last year, is named as failing to meet expectations.

Mr Gardner has said airlines and airports take too long to help disabled passengers disembark from planes.

He has also criticised Heathrow for repeatedly losing his wheelchair and forcing him to stay on the plane for ages after everyone else has disembarked.

The CAA acknowledged that when things do go wrong, "the impact on individuals is significant", adding that there was still "more to do to improve journeys for disabled passengers and those with reduced mobility".

Inconsistency

Speaking to the BBC's Today programme, disability rights campaigner Baroness Tanni Grey-Thompson said: "Most of my inbox is full of complaints about trains or planes.

"The biggest complaint I get is inconsistency of service. You might fly out of an airport one week and get a great service, and it might be awful the next."

She added that "a lot of disabled people don't complain" because "you might spend most of your life complaining, so the true number [affected] might be more".

Baroness Grey-Thompson says many disabled people don't complain

Heathrow is now one of 10 airports listed as offering "good" access, having been considered "poor" last year.

"The passenger journey on arrival is now much quicker and generally seamless from aircraft to final point," the CAA said in its comments on the UK's busiest airport.

Sixteen of the UK's top 30 airports are rated "very good" for disability access by the CAA - 10 more than last year.

'Not acceptable'

The CAA said Manchester's problems centred on "long waiting times for assistance and issues with the recording and reporting of performance data".

In some cases, passengers had been left awaiting assistance for more than an hour, which the CAA said was "not an acceptable situation".

It said Manchester had acknowledged the problem and had implemented a performance improvement plan.

Gatwick, Stansted and Birmingham had been marked down for failing to provide sufficient information about their standards of service, the CAA said.

"In addition, for Stansted, we have concerns about potential delays to passengers' journeys on arrival from inbound flights."

All three airports were taking action to remedy these problems, the report said.

Greater confidence

The CAA said there were now more than three million requests for disability assistance at UK airports annually - a rise of nearly 80% since 2010.

In all, 83% of people requesting assistance said they were satisfied with the help they received, while 54% were very satisfied.

"The vast majority of passengers' journeys go smoothly and disabled passengers should have even more confidence to travel from UK airports," the CAA said.

Have you been affected by issues covered in this story? Let us know about your experiences. Email haveyoursay@bbc.co.uk with your stories.

You can also contact us in the following ways:




Date: 12 July 2018 | Source: BBC

More UK News

Fastest shed breaks own speed record

The home-made vehicle reached just over 101mph during an event at Wales's historic land speed beach..

EpiPen shortage 'worrying' for people with allergies

Limited supplies have meant long waits for some people to get the potentially life-saving drug

Children to be banned from cycling to school without number plates

The head teacher says the policy will help people to report pupils who are cycling dangerously

Gary Numan 'devastated' by tour bus fatality

The pop star cancels a show in Cleveland after a fatal accident involving his tour bus

Leicester Sikh turban-wearing guardsman fails drugs test

Charanpreet Singh Lall registered "high levels" of cocaine during a random drugs test

Rise in life expectancy 'grinds to halt'

Improvements have ground to a halt for the first time since records began in 1982, ONS data shows
View More

More Telford News

 Traffic chaos on M54

Motorists faced long queues on the M54 today caused by barrier repairs.

 Motorway lane closed for repairs

One lane of the M54 is closed this morning (TUES) in both directions betwe..

 Ironbridge upcycling festival branded a huge success

It hearkened back to the days of Fairy Liquid rocket ships and guitars mad..

 Former Lilleshall Sports Centre director and Newport stalwart Derek Tremayne dies age 88

Derek Tremayne, the former director of Lilleshall National Sports Centre a..

 Shropshire security firm celebrates recent success and new website launch

Shropshire’s only NSI Guarding Gold accredited security services provider, ..

 Telford MINI Challenge front-runner Smith ends season back on podium

Rob Smith ended the all-action 2018 MINI Challenge with a deserved podium f..
View More

Telford Businesses

Calendar Countdown

[[countdown here]]
[[countdown here]]

Upcoming Events in Telford

03 Oct 2018

7:30pm


Tickets £24 Students £21.50

Age guidance 14+

Show running times (approx): 70 minutes - 20 minutes interval - 70 minutes

View Details

11 Oct 2018

7:30pm


£18pp

View Details

13 Oct 2018

10am - 4pm


Adult - £8.50

Child - £4.50

Family ticket - £23.50

View Details

27 Oct 2018

6- 9pm


Adult & 60+ - £13

Child (aged 3-15) - £9.50
Child (aged 0-2) - FREE
Family (2+2) - £40

Please note Passport tickets are not valid for this event and dogs will not be allowed.

Tickets must be purchased in advance either online

Dogs will not be allowed and remember to bring a torch.

View Details

31 Oct 2018

7:30pm


Tickets £24

Concession £22

View Details
View More